Skip to navigation Skip to content

Return Merchandise Authorization Request

To return NRG products for repair, please submit a request via email to Be sure to include:

  • The full serial number for each product
  • Product name and/or item number
  • A description of the fault experienced at your site
  • The current condition of your product
  • Any other relevant information

Requests for our recycling service can also be submitted via email. Please include the product type and quantity of any items you wish to recycle.

Please note that as of June 1, 2018, we no longer repair all models of IceFree3 turbine control sensors. Technical Services can provide additional information and answer any questions you may have.

Returning Items to NRG Systems (PDF) »

Making Payments to NRG Systems (PDF) »

Customer Service

+1 802-482-2255

Mon – Fri: 8:30am – 5:00pm Eastern Time (GMT-5)

Email Us

Have a general inquiry? All emails are personally reviewed by one of our experts. Should you ever have an urgent issue, please call us at +1 802-482-2255.