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FAQs

Configuring a CDMA iPack Cellular Phone (Canada/Telus Only) for use on the Telus network

Here are some tips on how to configure your NRG CDMA iPack (Canada/Telus Only):

1) ISP phone number = #777 (diverts the iPack to Telus control)

2) Authentication method = CHAP (CHAP is recommended, PAP may also work)

3) Both primary and secondary DNS = 0.0.0.0 (a good default to use when DNS is not provided by ISP)

4) ISP username = tendigitphonenum@1x.telusmobility.com (example: 3334445555@1x.telusmobility.com – the ten digit phone number is the Mobile Directory Number (MDN) which appears on your Telus invoice).

5) ISP password = 11 digit number provided by Telus

Once you have programmed these parameters, you will still need to be in a Telus HOME area to register the phone using a computer and the Symphonie Data Retriever software. Prior to clicking the “Initialize Phone” button on the Set Up Phone screen in SDR, you will need to edit the Registration String so that it is *22886. Once the phone is programmed and the registration has been a success, you will need to make a test data call (Call Now Function) before leaving the home area.

Note: In case you are talking with Telus Technical Support, they will need to know the ESN and model of the phone you are working with. The ESN can be found on a label on the iPack and the phone model is a Cal Amp Land Cell CDM-819S-TMC, and the chipset is Kyocera 200.

 

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