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FAQs

Symphonie iPack serial port communication with Symphonie Data Retriever failed

Certain computers running Windows 2000 use a different sequence when looking at COM ports that can prevent the iPack from being detected.

To resolve this problem, make sure the iPack is disconnected from your computer. If Symphonie Data Retriever software is running, close it and re-open.

When SDR is re-started, choose ‘Modify iPack Settings’, and wait until you receive a message at the bottom of the window that says “communication failed”.

Once this message has been received, connect the iPack and choose “Modify iPack Settings” again.

Communication will be established, and the message at the bottom of the window will indicate “iPack detected."

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