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FAQs

POPAuto debug mode

In some instances, POPAuto may not run correctly on your system and require more advanced troubleshooting. There is a debug mode that can be activated to gain a better understanding of the problem. To run debug mode, please do the following:

1. Download the latest version of SDR from: http://www.nrgsystems.com/TechSupport/SoftwareDownloads.aspx
2. Create a new shortcut to POPAuto on your desktop.
3. Rename this shortcut “POPAuto Debug Mode”.
4. Right click the shortcut, and go to Properties.
5. In the “Target” field, add a /D like this:

C:\NRG\SymDR\POPAuto.exe /D

6. Click OK. When you run the program using this shortcut, it will run in debug mode.
7. Run POPAuto and perform the operations you wish to accomplish so they will be logged.
8. When done, go to the root of your C drive (C:\) and look for a file of the format:

POPloghhmmss.txt

You can view the debug log file with a text editor. Please send a copy of this file to Support at NRG Systems as an email attachment and we will review the contents. Be sure to include your company contact information and the symptoms of the problem you are hoping to resolve.

 

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