Tech Services Newsletter: Spring 2017

June 13, 2017 | Newsletters

New SymphoniePRO Logger and iPackACCESS Firmware for BGAN Systems

This firmware release improves the stability and efficacy of data transfers for BGAN equipped SymphoniePRO loggers with iPackACCESS.

Applying the Firmware Updates

The updates can be applied using the SymphoniePRO Desktop Application either on-site via USB or remotely via MetLink.

Note: It is critically important to apply the firmware updates in the following order:

Update the SymphoniePRO logger firmware to v.2.2.4
Note: If deploying the updates remotely via MetLink, wait for the next scheduled connection after the logger update has been deployed and confirm the logger firmware is reporting as v.2.2.4 before applying the iPackACCESS update. 
Once you are certain the logger is now reporting with firmware v.2.2.4, update the iPackACCESS firmware to v.2.0.6.
The firmware updates will consume around 600 to 800 KB of data in total when applied remotely, and are highly recommended for all NRG SymphoniePRO BGAN users.  The firmware files can also be downloaded directly from the NRG Services + Support pages:
 If you have any questions about these firmware updates, please contact the NRG Technical Services team.


It’s Spring, Time for a Site Visit! 

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With Spring in full swing, it’s the perfect time to schedule site visits to ensure that towers are secure and equipment is working properly.

The following documents will help guide site visits:
Tower and Logger Maintenance Checklist
Windcube Site Maintenance Checklist


SymphoniePRO Quick Tip: How to Record and Process 1 Hz Samples

To record 1 Hz data, choose the Data Logging Mode “Stats & Samples” when configuring the SymphoniePRO’s channels:

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*Remember that recoding 1 Hz data adds about 200 KB of additional data per day, per channel. 

When the data files have been collected, they need to be run through a special process to be extracted.

1. Double click on the Site row in Fleet View to enter the site:Image Title


2. Click “Site” in the upper right-hand corner of the application screen and choose “Process Raw Sample Data”:Image Title

3. Navigate to the location of the raw data files (*.rld) by pressing the “…” button.Image Title


4. Select the files that contain 1 Hz data and press “Open” to proceed:Image Title


5. Click “Process File” to extract the 1 Hz data from the *.rld file:

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6. When the extraction is complete, a link to the text file and the “Exports” folder will be displayed:Image Title 

Why use "Mark Files as 'Sent'"?

Finished programming the data logger and don’t want to send the pre-installation data? Moving a logger from one site to another?

Use the "Mark Files as 'Sent'" feature to mark *.rld files found in the logger and SD card as “sent” so they will not be emailed by the iPack. This will keep the logger from sending data files that are either unnecessary (pre-installation data), or files from an old site.

This is especially useful when configuring an iPackACCESS + BGAN M2M Satellite modem because you can avoid sending unnecessary files via satellite (which is more expensive).

1. To mark files as "Sent," connect to the logger either physically or via MetLink:Image Title


2. Click on the “Logger” drop-down menu in the upper right-hand corner of the application screen and choose "Mark Files as 'Sent'":

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3. A pop-up window will appear asking if you would like to continue. Click "Yes" if you would like to proceed with marking all files as "Sent":

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We hope you found this information helpful. As always, please contact us if you have any questions.